Legal & Policies
Privacy Policy
Last updated:
Qawwam Mobility Sdn Bhd respects the privacy of our customers and is committed to handling personal data responsibly in accordance with applicable Malaysian data protection laws.
1. Information We May Collect
Depending on the service used, this may include:
- name
- identification information where required
- telephone number
- email address
- address
- vehicle details
- vehicle registration information
- ownership information
- takaful quotation and coverage information
- financing-related information when financing assistance is requested
- communications
- transaction information
- documents supplied by the customer
- reasonable website usage and technical information
2. How Information Is Used
Information may be used to:
- provide quotations
- process applications
- administer vehicle transactions
- arrange motor takaful
- assist with road tax renewal
- process payments
- verify identity
- communicate with customers
- provide customer support
- meet legal and regulatory requirements
- prevent fraud and misuse
- improve our services
3. Sharing of Information
Where necessary to provide a requested service, relevant information may be shared with appropriate parties including:
- Zurich General Takaful Malaysia Berhad or another relevant takaful operator
- financial institutions
- payment gateway providers
- BNPL/payment providers where applicable
- road tax service providers
- relevant government agencies or authorities
- technology and operational service providers necessary to deliver our services
We do not sell customers' personal data to advertisers.
4. Payments
Certain payment information may be processed directly by third-party payment providers.
Transactions processed by those providers are also subject to their own privacy and security policies.
5. Retention and Security
We take reasonable measures to protect personal information against unauthorised access, use, loss or disclosure.
Information is retained only for as long as reasonably necessary for operational, transaction, legal, audit or regulatory purposes.
6. Customer Rights
Subject to applicable law, customers may contact us to request access to or correction of their personal information.
7. Cookies and Website Data
Our website may use cookies or similar technologies for functionality, security, analytics and improving the user experience.
8. Changes
We may update this Privacy Policy periodically.
The latest version will be published on our website.
9. Contact
For privacy-related enquiries, use the official Qawwam Mobility Sdn Bhd contact details displayed on JualDirectBah.my.